When will my order ship?
We will process your order within 1 business day.
How will goods be delivered?
We select the best way to ship orders based on orders size, weight, volume and destination. We may use Australia Post or a specialized freight/courier company or FedEx (for deliveries outside of Australia). We prefer to have goods delivered to a business address. But will deliver to a home address if required. We are unable to deliver to a P.O. Box. A re-delivery charge of $32 will apply should there be no one to sign for the goods.
Please allow 2-10 working days for your orders to arrive for Australian orders.
Please allow 5-20 days for international orders. Delivery dates may vary depending on freight company and customs clearance delays out of Habitat101 control.
Delivery of Goods
We place great importance on the fast and reliable delivery of your orders, however please note that delivery times are estimates only. Habitat101 is not be liable for delays.
Free Shipping for Orders over $150*
Please note that Free shipping over $150 only applies to Public/Consumer Accounts and not Wholesale Account Holders.
Faulty or Damaged Product(s)
It is the customer’s responsibility to contact Habitat101 to notify of damaged or faulty goods within 14 days of receiving their product(s) to organise a return. If contact is made outside of this time, Habitat101 reserves the right to refuse a return, exchange or refund.
All goods must be returns with an Returns Authorisation Number (R.A. Number) which can be obtained by either emailing or calling our Customer Care Team, prior to returning or organising the return of any stock. (Contact details listed at the bottom of the page.)
Product(s) returned without an R.A. Number may be rejected.
Evidence through the form of photos or videos may be required prior to Habitat101 accepting a return. Habitat101 reserves the right to refuse the return of any product(s) if it deems there is insufficient evidence to confirm whether a product is damaged, faulty or incorrectly described.
Habitat101 will not accept any responsibility for any consequential or indirect loss or damage suffered by you as a result of damaged, faulty or rejected good, including but not limited to loss of profits.
All refunds may take up to 10 business days to be processed from the date of Habitat101 receiving the stock back.
Customer returns include any returns that are at no fault or Habitat101 . This is including but not limited to customer change of mind or a purchasing error through the fault of the customer.
It is the customer’s responsibility to contact Habitat101 to notify that they wish to return an item within 14 days of receiving their product(s) to organise a return. If contact is made outside of this time, Habitat101 reserves the right to refuse a return, exchange or refund.
Customers must receive an R.A. Number from Habitat101 prior to returning or organising the return of any stock.
The product(s) purchased from Habitat101 must be returned at the buyer’s expense. Habitat101 reserves the right to offer a reduced refund in the case of product(s) that incur damage