Delivery and Returns
Please note we are only shipping within Australia at this time.
When will my order ship?
We’ll process and ship your order as fast as possible. In most cases, orders are shipped within 1-2 business days.
You can also select to pick up your order from our office in Keysborough, Victoria
Free shipping on orders over $150*
We are pleased to offer you free shipping on orders over $150 excluding all items marked as Bulky.
These items can be collected from our Melbourne warehouse .
This offer applies to public and consumer accounts and not wholesale account holders.
We select the best way to ship orders based on your order size, weight, volume and destination. We may use Australia Post or a specialized freight/courier company or FedEx (for deliveries outside of Australia). We are unable to deliver to P.O. Boxes.
Please allow 2-10 working days for your orders to arrive based on your location.
Delivery dates may vary depending on freight company delays out of our control. We place great importance on fast and reliable delivery of your order, however please note that delivery times are estimates only.
Returns and refunds
Customer returns include any returns that are at no fault or Habitat101 . This is including but not limited to customer change of mind or a purchasing error through the fault of the customer.
It is the customer’s responsibility to contact Habitat101 to notify that they wish to return an item within 14 days of receiving their products to organise a return. If contact is made outside of this time, Habitat101 reserves the right to refuse a return, exchange or refund.
Customers must receive an R.A. Number from Habitat101 prior to returning or organising the return of any stock.
Products purchased from Habitat101 must be returned at the buyer’s expense. We reserve the right to offer a reduced refund in the case of products that incur damage, faults or defects during the return process and were not directly caused by Habitat101 or its agents.
Habitat101 accepts no responsibility for any loss, damage or fault to products during the return process whether directly by the customer or by the delivery service in transit.
All products including any packaging, tags, accessories, attachments and fittings purchased from Habitat101 must be returned in the same condition that they were originally received by the customer.
Customer returns are not eligible for the refund of any shipping charges to the customer. If the products were sent with free postage, a 10% postage fee of the total order amount will be deducted from the refund amount.
Habitat101 reserves the right to refuse customer returns if any of the above criteria is not met or agreed to.
Faulty or damaged products
It’s the customer’s responsibility to contact Habitat101 to notify of damaged or faulty goods within 14 days of receiving their products to organise a return. If contact is made outside of this time, we reserve the right to decline a return, exchange or refund.
All goods must be returned with a Returns Authorisation Number (R.A. Number) which can be obtained by either emailing or calling our Customer Care Team, prior to returning or organising the return of any stock. (Contact details listed below). Products returned without an R.A. Number may be rejected.
Evidence through the form of photos or videos may be required prior to Habitat101 accepting a return. Habitat101 reserves the right to refuse the return of any product if it deemed there is insufficient evidence to confirm whether a product is damaged, faulty or incorrectly described.
Habitat101 will not accept any responsibility for any consequential or indirect loss or damage suffered by you as a result of damaged, faulty or rejected goods, including but not limited to loss of profits.
All refunds may take up to 10 business days to be processed from the date of us receiving the stock back.
Items marked as BULK
Please note items Marked as BULK have a larger Volume size and as such, it may impact shipping costs.